Last issue, we called upon our IU Finance colleagues to share their favorite go-to recipes. A huge thank you to each and every one of you who contributed to this special project!
This digital recipe book is the result of 28 submissions by staff across the Finance division, with everything from appetizers to desserts, all for your enjoyment. Take a look, try something new, and perhaps add a new recipe to your weeknight standards or holiday favorites!
Each recipe in the Table of Contents is hyperlinked so you can click and jump straight to the recipe you want to view. Need to zoom in? Hold the "ctrl" key on your keyboard and scroll up on your mouse’s scroll wheel (or down, to zoom out). On a laptop with no mouse? Hold "ctrl" and pinch out on your trackpad like you would on a phone screen.
Thank you again to everyone who contributed to our first-ever recipe book!
Most people think University Collections & Loan Services (UCLS)’s primary function is to collect and manage IU’s university-held loans. We know… the term “collections” holds a negative connotation to many, but there is much more to what we do than calling delinquent debtors. UCLS, a group within the Office of the University Controller (UCO), manages a portfolio of approximately $40 million in over 40 different loan funds, and each program has different requirements and options available to our borrowers.
One of our most important responsibilities is borrower education. For example, did you know that Perkins loans may be eligible for up to 100% cancellation based on length of service in certain employment categories? Or that there are multiple ways that borrowers can defer payments such as unemployment or experiencing hardship? We work with our students to educate, address their individual situations, and assist them in bringing their accounts current. Our cohort default rate is just 1.37%. Most of our accounts are in good standing!
UCLS's dedicated staff includes four Collections Specialists—Lisa Canada, Amanda Light, LeAnn Snoddy, and Andrea Smart; one Student Loan Specialist—Ann King; two Accounting Associates—Lori Nunn and Joel Easton; one Payment & Records Specialist—Victoria Puro; two Collections & Processing Assistants—Kristina Westfall and Tania Dimick; and Manager Ireli Babbs.
Our involvement with student loans starts while students are still enrolled. We work closely with the Financial Aid offices on each campus to ensure awarded loans have required documentation and loans disburse according to regulations. As students prepare to graduate, we generate exit interviews, another regulatory requirement.
Once loans enter repayment, collectors work with borrowers to help keep them on track. Some behind the scenes responsibilities include auditing our servicer to ensure accurate handling of student accounts, assisting with internal and external audits, ensuring accurate credit reporting, monitoring and honoring bankruptcies, reviewing accounts for student deferments, tracking special repayment arrangements, processing payments to ensure funds are kept whole, maintaining documentation for ongoing federal reporting, tracking updates across multiple internal and external platforms, and ensuring compliance with all institutional, state, and federal guidelines. We also work with various collection agencies as they attempt to collect our most delinquent loans. Our responsibility doesn’t end when individual loans are paid in full. Credit reporting is maintained for 7 years after repayment, and federal reports require cumulative accounting from the inception of the loan fund.
We also learn from other institutions to see how we can improve our processes. Recently Ireli Babbs and LeAnn Snoddy attended the PDG Student Loans, Collections & Financial Services Conference in Myrtle Beach, South Carolina. Ireli and LeAnn connected with staff from a variety of universities, compared notes, and shared ideas. The various sessions attended were insightful including Legal and Regulatory Updates, Higher Education topics, and ideas to streamline policies and procedures. They learned some new tools for enhancing collection efforts and have already implemented some of what they learned.
We hope you enjoyed this quick look into the world of UCLS!
As we approach the end of 2024 and the holiday break, I wanted to take time to highlight some big projects and work our team has accomplished as we close out the year. Exceptional work is taking place, and I want to acknowledge its impact on IU and our community.
IU’s 2024 audited financial statements were presented to the Board of Trustees during the November meeting, and I am happy to report we had another great audit review and continue to report a strong financial position for IU! A big hand to the Controller’s Office (UCO) team, led by Anna Jensen, on compiling the financial information and working with our external audit partner Plante Moran to provide the Board an overview of the 2024 fiscal year. This was a big milestone, and teams continue to focus supporting the single audit and improving internal controls. Congrats, UCO team!
In the budget world, Megan Ornellas and the University Budget Office (UBO) team worked this summer and into the fall to develop, model, and implement a new University Administration (UA) Assessment Allocation methodology for fiscal year 2026 and beyond. Megan and Nathan Schroder of UBO worked closely with campus financial leaders to develop a new data driven allocation method, creating a clearer, understandable, transparent, and data driven model. This new model is forward looking and replaced an outdated and complex methodology that was often difficult to explain. Great work!
Another big accomplishment in early November was the creation of the IU Budget Redesign website for the IU community. Great support from Luc Sinex in UITS and collaboration with IU Strategic Operations resulted in the creation and launch of the website. The site provides the IU community with a one-stop location to learn about the budget redesign work being undertaken at the UA and campus level. A big thanks to Luc for supporting IU Finance during this project! Check out the Budget Model Redesign Initiative site to see the great work and learn more about budget redesign.
Baris Kiyar’s Procurement Services teams are gearing up for the Purchasing Transformation. The transformation is three-fold: increase compliance with competitive bid requirements set by State and Federal agencies, empower departments to get what they need in a timelier manner, and reorganize Purchasing into three new teams focused on Operations, Sourcing, and Functional Excellence. The target implementation date for these changes is February 2025. Watch a webinar recording of a Purchasing in 2025 info session to learn more.
Finally, Don Lukes and his team presented housing and dining rates for the Bloomington, Indianapolis, South Bend, and Southeast campuses to the Board during the November meeting. Don worked closely with the campus financial and housing leaders to review current housing and dining plans, financial requirements to ensure future investment and stability, and maintain affordable rates for IU students. The Board approved the rates for 2025-26, which include the re-opening of the newly renovated Wright Quad in fall 2025 (my old stomping ground). Thanks, Don, for all the work and review!
As we head into the holiday break, I want to thank all the team members of IU Finance for the great work you do day in and day out to keep IU heading in the right direction. We are moving the needle forward on many initiatives, and folks are taking notice of the great work you are producing. The Board, President Whitten, Deans, Vice Presidents, and faculty are grateful for the support we provide them and the transparency we bring to our work. Keep up the great work!
Changes and upcoming deadlines related to IU Human Resources.
FMLA Request Centralization
If you need to request Family Medical Leave Act (FMLA) leave for yourself or a covered family member, you can now request it directly from IUHR Case Management. This will expedite the processing of your request, improve the consistency of FMLA processing, and better protect your medical information.
Performance at IU: Annual Performance Conversation Updates
As 2024 winds down, annual performance conversations are being scheduled. In response to feedback from leaders and participants, the window to complete annual performance conversations has been extended. The timeframe for the annual performance and expectation conversations has been combined, with one deadline for both attestations.
Annual and expectation conversations may be conducted between November 1, 2024, and April 30, 2025.
Supervisors and employees must complete their attestations by May 15, 2025.
If desired, participants may combine annual conversations with expectation conversations.
The Performance at IU Annual Performance Conversation attestation has a new performance category – Needs Improvement. This category should be used when an employee meets some, but not all, essential expectations regarding performance, job duties, responsibilities and competencies, and some improvement on the employee’s part is required in job skills, ability, and/or performance. The existing Unsatisfactory Performance category should be used when an employee consistently does not meet expectations in the performance of essential expectations, job duties, responsibilities, and competencies, and substantial improvement on the employee’s part is required in job skills, ability, and/or performance.
"Meet Your Leaders" is a feature that helps IU Finance staff get to know senior management. Each individual is asked the same 8 questions. This issue, we're getting to know Amanda Srichareon.
What is your job title and how long have you worked at IU?
My title is University Bursar and I’m also the Bloomington Bursar. I have worked at IU for over 16 years.
Where are you from originally and what brought you to IU?
I am originally from Greenwood, Indiana. I grew up in the Center Grove area. I earned my bachelor’s degree from IU Indianapolis and started working at the Indianapolis Bursar Office during my senior year. I later joined UITS on the Student Information System (SIS) team focusing on Student Records. I missed bursar so much I joined University Bursar and I’ve been bursaring ever since.
What departments are a part of your unit?
University Bursar Shared Services, Bloomington Bursar (including Banking), and the Account Resolution Team (aka Bursar Collections).
What does a day in the life of your position consist of?
No two days are the same. I try to make myself available for the Bursar team so nothing gets held up. The chaotic days typically include finding creative solutions to resolve unique or escalated student issues. We focus a lot on process improvement, so I spend a good chunk of my time collaborating with others to increase and improve our services to students and the campuses.
What is your favorite thing about your position?
My favorite part of the job is definitely the people I work with. The team is collaborative, supportive, open to change, and always willing to help one another. They make the workday more fun and less stressful.
What upcoming initiatives or projects are you most excited about?
We are working on a proposal to update the tuition appeal process. I’m hopeful we can standardize the process across all campuses. I’m also excited about creating new collection campaigns that focus on specific student populations that could benefit from the extra assistance.
What shows or podcasts are you streaming when you're "off the clock?"
Anything WWE. I enjoy watching the weekly TV shows with my husband and son. You can catch me listening to Busted Open on SiriusXM radio when I’m in the car.
What's one fact about you that would surprise everyone?
I think the love for WWE was likely surprising – but probably how to pronounce my last name. Srichareon is pronounced See-chur-lynn.
Thank you, Amanda, for sharing a bit about yourself with the rest of the division!
Healthy IU, Indiana University’s workplace wellness program, offers services focusing on physical, mental, and financial well-being. Highlights include:
24-Hour Nurse Line: Access nurse guidance anytime. One of our team members recently called to ask if an emergency room visit was necessary.
Nutrition Counseling: IU employees and spouses can consult registered dietitians (RDs) virtually for personalized nutrition advice. A colleague’s spouse asked for suggestions to help them feel more energetic and the RD offered several helpful suggestions.
Work + Life Social Connection Groups: These groups are peer-led and employee driven. Join an existing group to meet other IU employees that share similar interests or create a group of your own!
Wellness Ambassadors are a critical part of the Healthy IU program and connect their departments to university wellness resources. Ambassadors also relay their teams’ feedback to Healthy IU to help them develop future offerings. Our division’s ambassadors are:
Are there programs you wish were offered? Do you have ideas for a fun social connection group? We want to hear from you! Share your thoughts with us by completing this short survey.
If you’re interested in becoming a Healthy IU ambassador, get supervisor approval and visit Wellness Ambassadors Resources page to learn more.
The Training team has been abuzz wrapping up projects and preparing for 2025. Here’s what they’ve been up to.
Earlier this fall, Juliet Roberts wrapped up the Instant Card pilot program, a new travel card solution. The pilot tester feedback was insightful and helped Training and Travel Management learn how to better promote and support this new program when it launches sometime next year. September saw the launch of the Travel Support Form. This new contact method for the Travel team will replace their existing email addresses, travel@iu.edu and travelbl@iu.edu, on February 3, 2025. Most recently, Juliet began developing a new online course: Travel Expense Reporting. The course will teach traveler arrangers the basics of expense reconciliation and reimbursement in Chrome River. The course is slated to launch in June 2025!
Over the first two weeks of October, Sarah Chavez was busy hosting the Purchasing in 2025 info sessions and doing similar presentations in person at the IU Indianapolis Business Officer meeting and Campus Administrative Team Series (CATS). Over 1,200 staff and faculty attended the online info sessions! The info sessions brought awareness to the changes coming to Purchasing and BUY.IU as part of the Purchasing Transformation. Another key part of this transformation initiative is the review and rework of Purchasing Standard Operating Procedures (SOPs). SOPs are being reviewed and refocused on the “when” and “why” of Purchasing processes. The “how” is being transformed into training documentation that will be hosted on the Training team’s site. Sarah also reviewed the Budget Redesign pages prior to publication. It was a welcome break from the very busy world of Purchasing (not that she doesn’t love Purchasing! 😉).
Angus Burke was also involved in many Procurement-related projects this fall. He was Sarah’s co-pilot during the Purchasing in 2025 presentations where he shared helpful links in the chat, managed each session’s Q&A, and distributed presentation slides to attendees. Angus’s other area of focus has been digging into the BUY.IU contract request form. Angus is on a mission to document the ins and outs of the contract request form so departments know what they need to do and how to do it. It’s a complex process that requires a high level of detail. The training guides will be published ahead of February 10, 2025, the date of the BUY.IU system update.
Three exciting updates on the web development front. Luc Sinex built an enhancement to the Diverse Supplier Search tool. Search results can now be sorted by campus. This means users can more easily find diverse suppliers that are close to their home campus and offer the goods or services they need. Very cool! Luc was also heavily involved in building the Travel Support Form and ensured it was up and running by launch day. Last but not least, Budget Redesign pages were added to the IU Finance website. These pages were shared with leadership across all IU’s campuses and will be the go-to source for updates about the initiative.
Office of the Treasurer
Insurance, Loss Control, and Claims (INLOCC)
As is tradition, the INLOCC team decorated a float and participated in the IU Homecoming parade. This year’s theme was “Hollywood Hoosiers”, and their float certainly fit the bill. The audience was impressed by their efforts and the team won the Community Float category! Check out the float in the pictures below, plus a bonus picture from the Annual INLOCC Fall Cookout.
Treasury Operations
Treasury Ops had an amazing time at our team-building event on November 11 at the “Get Out Bloomington” escape room. We chose a scavenger hunt that led us all around downtown Bloomington, solving challenging clues. It wasn’t easy! We split into two teams, and we were left wondering how the winning team managed to return in a record-breaking hour. The final mystery was solved when we discovered that most of the winning team members were left-handed! Could that have been their secret weapon?
We wrapped up our event with a brisk walk to Upland for a fabulous lunch, great conversation, and plenty of laughs. What a fantastic way to build a strong team!
University Bursar
University Bursar recently hosted the Big Ten Bursar Conference, bringing together Bursar leaders from across Big Ten institutions. The event was a great opportunity to network, share best practices, and collaborate with amazing colleagues. We had a wonderful time hosting and showcasing the beautiful Bloomington campus. The highlight of the event was the performance by the Jacobs School of Music. A string quartet played covers of classic rock from the 70s and 80s at the opening reception. We are extremely grateful to Sue Fleener who agreed to be our control-ling bus driver, transporting attendees to Assembly Hall for a tour.
Bursar also had a fantastic time at the recent in-person Bursar Council meeting held at IU Kokomo. It was an incredible opportunity to collaborate with an amazing group. We accomplished a lot, shared ideas, and tackled important issues while also enjoying some good laughs together.
Dina Adkins and Amanda Srichareon presented at the CACUBO conference with Nelnet Campus Commerce. The presentation included a history of sponsor billing at Indiana University and highlighted the Lean process improvement review that eliminated waste and identified areas where time could be saved. The presentation also covered a high-level overview of the Nelnet Sponsor Billing & Payment portal.
Check out these pictures from Bursar’s adventures!
Finally, Spring 25 is here! University Bursar has been working on the Spring 25 tuition and fee assessment along with all the tasks that come with starting a new semester. The first bill will be issued on Thursday, December 19.
Office of the University Controller (UCO)
Capital Asset Management
We are excited to announce that Natalie Whitman joined the UCO team in the newly created role of part-time IU Indianapolis UITS Inventory Scanner on November 11. Prior to joining IU, Natalie had an array of positions from main administrator to a home care company, to managing a catering business in Carmel, to being a private nanny for multiple families over the course of a decade. Natalie lives in downtown Indianapolis with her two sons. She enjoys spending her free time traveling to find the next family friendly event, baking at home, or visiting friends. She doesn't know a stranger and enjoys meeting new people. Welcome, Natalie!
Procurement Services
Accounts Payable
Welcome to Lelah Fletcher, our newest AP team member! Lelah joined the team in October and has been at IU for over 7 years. A Bloomingtonian from birth, she trains and competes in weightlifting and coaches CrossFit. When she isn’t hitting the gym, Lelah enjoys gaming, Dungeons and Dragons, nerdy shows and reading while cuddling with her two bunnies Raven and Moose. She’s happy to be in the CIB and look forward to meeting everyone!
Card Services
Card Services is welcoming a new, but familiar, face to their team: Jim VanDerMark. You may know Jim as a member of the Travel team. We’re excited for him to join Gina Stillions on the Card Services team. Congratulations, and best of luck in your new role, Jim!
Travel Management Services
Amber Turner is the newest member of the Travel team! She joined us in November as a Travel Associate. As the former Administrative Generalist Coordinator for the Spanish & Portuguese and French & Italian departments, Amber brings tons of knowledge about travel, reimbursements, customer service, and more.
Amber loves knitting and cross-stitching, building Lego sets, Dungeons and Dragons, video games, and the web series “Critical Role”. Amber has two adorable pets: a dog named Luc and a cat named Minnie. Welcome, Amber!
University Budget and Planning
The University Budget Office welcomed Sarah Pike as their new Budget Director. Sarah was the Executive Director of Finance & Business Operations at the Indiana University Alumni Association and has been helping the Budget Office as an interim Budget Director for the last seven months. Sarah is originally from Carlisle, Indiana, has two beautiful daughters, and enjoys music, movies, and entertaining her kids.
On September 17, IU Finance colleagues toured the UITS Data Center, a facility designed to safeguard the university's critical IT resources. Built with 18 to 25 inch thick walls to endure F5 tornadoes, the center remained fully operational during Bloomington's June 25 storm and power outages.
The facility features multiple backup systems, including diesel generators, water treatment systems, and air-conditioned server racks, ensuring uninterrupted data flow. Even 30-lb floor tiles contribute by dissipating heat and improving airflow.
A highlight of the tour was Big Red 200, IU's research supercomputer, capable of 7 petaFLOPS (7 quadrillion operations per second). This computing power strengthens IU's role in cutting-edge research and innovation.
Check out the pictures in the image carousel below by clicking the arrow to the right.
Want to sing someone’s praises on a bigger stage? If you work on the Bloomington campus, nominate a colleague for the IU Bloomington Staff Council’s Staff Spotlight! Three individuals are highlighted each month on the website and through the Council’s Behind the Scenes newsletter.
Kudos
Kudos to Hannah Crow and Amanda Bartlett, both with University Bursar, for keeping the Bursar Sponsor Receivables clean and current. Hannah has done great work onboarding new sponsors ensuring there is adequate time for invoicing and payment processing. Amanda took over the Indiana Vocational Rehabilitation sponsor that requires special handling and is doing fantastic job!
UCO wants to recognize the hard work that Holly Hooper does supporting the Controller’s Office. Her dedication and loyalty never go unnoticed. It’s not just the big things she does but also taking the time for those little things that mean so much.
Dina Adkins from University Bursar, pictured left, celebrated 25 years of service and was honored at the Long Service Recognition Program. Congratulations, Dina!
Huge shout out to Bethany Phillips (UCO) for jumping in and helping make our Trick-or-Treat event happen by putting up and taking down a huge amount of the decorations. Thank you, Bethany! You’re a treasure!
Thank you to Juliet Roberts and Angus Burke (both with ESTC) for their never-ending commitment to providing amazing customer service to the users we support. They always make sure everyone gets what they need and continue to produce great work. Basically, they’re superstars!
Congrats to Amanda Lefaure (University Bursar) for winning the Bursar Good Catch/Winner Winner Chicken Dinner award. Amanda found a great solution for students who need to skip a payment plan payment.
Three cheers for Amanda Coats and Alan Haupert in Purchasing for their continued work on two big projects: increasing the Automatic Purchase Order (APO) threshold and automating the write payment process between IU and its bank. These projects are no small task and require lots of system changes and testing. Thank you for all your hard work. It’s much appreciated!
Massive thanks to Josh Browning, UCO Customer Service, for never hesitating to help wherever it’s needed, often with little to no notice. Your positive, hardworking nature is seen and very appreciated!
Big thanks to Connie Strange (University Bursar) for her hard work to clean-up the process guide folder! This will be a big help to all Bursar staff.
Thank you to Dawn Bodle, Kathi Sipes, Michelle Dugger, and Jason Dunn in Purchasing for your enthusiasm, sharing your knowledge, and working towards making Purchasing the best it can be for IU and the Purchasing teams themselves. You’re all fantastic and we’re lucky to have you!
Service Milestones
Congratulations to the Finance & Administration staff celebrating a service milestone this quarter! Be sure to congratulate them the next time you see them 😄
Bring your KFS, Chrome River, P-Card, BUY.IU, or Capital Asset questions to this open office hours session and a member of the Financial Training & Communications team will assist you.
University Collections at McCalla, 525 N Indiana Ave
Join us at IU Bloomington's McCalla School Building to celebrate the holidays with your IU Finance colleagues! You are welcome to visit anytime during the Open House for sparkling conversation and savory refreshment. The carefully curated galleries and exhibits at McCalla are open for your leisurely enjoyment. We hope you’ll stop by and celebrate with us.
Bring your KFS, Chrome River, P-Card, BUY.IU, or Capital Asset questions to this open office hours session and a member of the Financial Training & Communications team will assist you.
Wednesday, December 25 through Wednesday, January 1
Financial Training Office Hours
Friday, January 10, 10:00 - 11:30 a.m.
Online via Zoom
Bring your KFS, Chrome River, P-Card, BUY.IU, or Capital Asset questions to this open office hours session and a member of the Financial Training & Communications team will assist you.
Bring your KFS, Chrome River, P-Card, BUY.IU, or Capital Asset questions to this open office hours session and a member of the Financial Training & Communications team will assist you.