The registration process in BUY.IU has come a long way since its launch in 2019. There have been vast improvements made to the process. The Supplier Data Management (SDM) team gathered some helpful tips and reminders to make working in BUY.IU a little easier.
Know who you are working with.
This seems obvious, but can be surprisingly complicated! Many companies operate under multiple names that are tied to one tax ID number. Knowing this information from the start can save you and the supplier valuable time.
Always search for the person or company before submitting a supplier request form.
Many companies are already in the system and 63% are registered! Most universities and government entities are ready to be used.
Communicate with your contact.
Our invitations come from buyiu.noreply@iu.edu and suppliers may think this is a spamming attempt. They must click on the registration link in the email to complete the process. The link is unique to that invitation and email address. Invitations cannot be forwarded to another email address.
We encourage you to use the Individual Supplier Email Template to help the supplier understand what to expect.
Registration with Jaggaer is not the same as registration with BUY.IU.
Any company or individual can google search “Jaggaer” and complete a profile. That profile is not automatically part of Indiana University’s network. The only way a profile (new or existing) can be connected with IU through Jaggaer is via an invitation from the SDM team. Check out the Jaggaer vs BUY.IU newsletter article to learn more about how these two systems work together.
Companies and Individuals should be updating their portal information.
Registered company and individual profiles should keep contact, tax, payment, and other information up to date using their supplier portal. If a supplier has not registered, submit a Supplier Edit Request form and request the supplier be invited to register. Be sure to include an email address for the supplier so they can receive the invite!
SDM has a team dedicated to assisting suppliers and individuals with registration.
Suppliers and individuals can call us at 812-855-6101 or email us at helpmeiu@iu.edu for support.
General Supplier Data Management questions should be submitted via our Support Form. Our Support Form has frequently asked questions and links to guides and standard operating procedures.
Use Jaggaer Customer Care as a last resort.
Unfortunately, there are times when SDM cannot assist and Jaggaer must be contacted. These situations include:
- Duplicate profile merging
- Password recovery
- Multiple profiles associated with one email address
- Hidden profiles
In these cases, suppliers must work with Jaggaer directly to resolve the issue.
Constructive feedback is appreciated!
Amanda Coats, Manager of the SDM team, believes in constant improvement and bettering their procedures for the overall success of IU. For questions or clarification regarding these tips or to provide feedback about the Supplier Data Management team please contact her at johnsoag@iu.edu.