This page contains a running list of IU Finance-related CRM units.
Before reassigning a case to another business unit ALWAYS remove the Assigned User and log a Comment describing action already taken on the case and why it is being assigned to a different queue.
| Department | CRM Queue |
|---|---|
| Controller’s Office | |
| Customer Service | UA-VPPF-CTRO |
| Financial Operations | UA-CTRO-FINOPS |
| University Tax Services | UA-VPPF-TAX |
| Procurement | |
| Accounts Payable | UA-VPPF-AP |
| Card Services (P-Card & Meeting Card) | UA-VPPF-CARD |
| Purchasing | UA-VPPF-PUR |
Supplier Onboarding Consultants | UA-VPPF-SDMSOC Note: there is another SDM queue, UA-VPPF-SDM. Do not assign cases to this queue. |
Travel Management Services | UA-VPPF-TMS |
| Training & Communication | UA-VPPF-ESTC |