Update your Email Signature

Create a default email signature in CRM that appears when you reply to a Case.

In CRM, click the profile icon, then select Settings.

In the left menu, select Email, then My Email Settings.

In the My Email Settings section:

1. Enter your group account in the Email Address field. If you aren’t sure what group account to use, ask your supervisor.
2. Next to Automatic BCC, select “No.”
3. Enter your email signature in the Email Signature field. Your email signature should include your:
   • Name
   • Position title
   • Department name
   • Group email address (NOT your personal/direct email address)
4. Click Save.

When you reply to a case, CRM will automatically populate your signature.